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What is Knowledge Process Outsourcing (KPO)? Careers & Scope
Naief Khatri
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Knowledge Process Outsourcing, or KPO, is the latest buzzword these days. Thousands of youths are joining it and shaping a bright future for them. Experts say that this booming sector has tremendous potential; presently, the KPO industry is set to be worth a $14 billion business employing 250,000 people in India.
The objective of this industry is to outsource for high-end knowledge work like research and work on writing and content management, data Analysis, Animation & design, intellectual property research, equity and finance, analytics and market research etc.
Thousands of educated Indians capable of handling high-end knowledge work and research are now part of KPO success story in India.
These days, segments with considerable potential for KPO industry include pharmaceuticals, biotechnology, data search, integration and management services, financial services, research and analytics, technology research, computer-aided simulation, engineering design and professional services such as business research and legal services.
Of late, Off-shoring research and development in pharmaceuticals and biotechnology has also emerged as an important segment for KPO industry.
Eligibility Criteria
By and large, graduation in any streams is considered to be the basic requirement to make a foothold in the industry.
Generally professionals competent in handling specific tasks concerning a particular KPO domain are absorbed. For example, for writing and content management, excellent writing skills suitable for the online media, and like wise for animation sector, excellent knowledge of computer software is essential.
Personal Skills
Unlike jobs with fixed office timings, at times, KPO demands working at odd hours to facilitate off-shore business partners. Hence aspirants for this field must be ready to work at odd hours too. Besides one has to be target- oriented and should possess ability to meet deadlines.
Career Scope & Job Prospects
In addition to higher pay packages and perks, KPO industry offers world –class training to its employees.
The future of KPO has a high potential as it has now evolved and now an important player in the sectors like,
- Legal Processes
- Intellectual Property and Patent related services
- Engineering Services
- Web Development Application
- CAD/CAM Applications
- Business Research and Analytics
- Legal Research
- Clinical Research
- Publishing
- Market Research (Market research KPO)
Salary Package
After successful completion of training, an aspirant is absorbed with salaries ranging between Rs.10,000 to Rs.20,000. As one gains expertise in handling the requirement of specific segment, he/she can achieve quick career growth.
Top Institutes for Knowledge Process Outsourcing (KPO)
Generally a KPO firm makes use of its in-house training sessions to groom candidates as per its own equipment.
Still some institutes are imparting training in various key skills needed for KPO industry.
| No. | Institute | Address |
| 1 | Fitter Solutions | Arjun Business Complex, 3rd floor, F. C. Road, Opp. Police Ground, Pune – 411 016 |
| Tel: 91-020-25662112, 25662605, 25662825 | ||
| 2 | Hero Mind Mine | Gurgaon: Hero Corporate Service Ltd. “Palm Court”, 2nd Floor, 20/4, Mehrauli Gurgaon Road, Gurgaon – 122001 |
| Tel: 91-124-2220384, 2220385 | ||
| Website: www.heromindmine.com | ||
| New Delhi: (Regional Office – North) M-3, 2nd Floor South Extension – II New Delhi – 110049 | ||
| Tel: 91-11-41640303 | ||
| Mumbai: (Regional Office – West), 4th Floor, Sliver Arcade Marol Maroshi Road, Near Marol Fire Bridage, Andheri (E) Mumbai – 400059 | ||
| Tel: 91-22-56844538/9 | ||
| Bangalore: (Regional Office – South) 194, Akruthi Chambers II Floor Double Road Indiranagar Bangalore – 560038 | ||
| Tel: 91-80-41154391 |
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