Call Centre Careers: Courses, Eligibility & Top Colleges In 2023
- Naief Khatri
- Updated Date: September 18, 2023
Table of Contents
A call centre is a centralized office of a company that answers incoming calls of its customers. A call centre may be an office also where outgoing calls are made to the customers for the purpose of telemarketing.
In today’s busy business world, a call center job is a really important and interesting job. It’s all about helping customers and making sure they’re happy with the company they’re calling. Call centers are like the customer service superheroes! Know more about masters in business analytics abroad.
Working in a call center is kind of like being on the front lines of a business. You get to talk to all sorts of people – some might have questions, some might need help, and some might want to buy something. It’s a job that needs you to be good with people and also know your stuff when it comes to the company and its products or services.
This job is not just about answering phones; it’s about making customers feel heard and satisfied. Call centers are quite a recent introduction to the world of career options in India. In all, it is a service center with adequate telecom facilities, access to Internet and wide database, which provides voice based or web-based information and support to customers in the country or abroad through trained personnel.
Call Centre Careers
Call centers are an essential part of many businesses, providing customer support, technical support, sales, and other services. There are a variety of call center careers available, from entry-level positions to management roles.
The table below shows 10 common call center careers, along with a brief description and average salary:
| Call Centre Career | Description | Average Salary in INR (2023) |
|---|---|---|
|
Call Centre Agent |
Provides customer support and service via phone, email, or chat. |
₹15,000 - ₹25,000 per month
|
|
Technical Support Specialist |
Provides technical support to customers for products or services. |
₹18,000 - ₹28,000 per month
|
|
Customer Service Representative |
Resolves customer complaints and issues. |
₹15,000 - ₹25,000 per month
|
|
Sales Representative |
Generates and closes sales leads over the phone. |
₹20,000 - ₹30,000 per month
|
|
Account Manager |
Manages customer accounts and relationships. |
₹25,000 - ₹35,000 per month
|
|
Team Lead |
Supervises and mentors a team of call center agents. |
₹30,000 - ₹40,000 per month
|
|
Quality Assurance Analyst |
Evaluates the quality of call center interactions and provides feedback to agents. |
₹25,000 - ₹35,000 per month
|
|
Training Specialist |
Develops and delivers training programs for call center agents. |
₹30,000 - ₹40,000 per month
|
|
Operations Manager |
Oversees the day-to-day operations of a call center. |
₹40,000 - ₹50,000 per month
|
|
Call Centre Manager |
Manages a call center and its team of employees. |
₹50,000 - ₹60,000 per month
|
|
Director of Call Center Operations |
Oversees the overall operations of a call center department or organization. |
₹60,000 - ₹70,000 per month
|
Call Centre Courses
Call centre courses are designed to teach individuals the skills and knowledge they need to work as call centre agents or managers. These courses typically cover topics such as customer service, communication, problem-solving, and time management.
There are a variety of call centre courses available, ranging from introductory courses to advanced courses. The duration and fees of a call centre course will vary depending on the level of the course:
| Call Centre Course | Duration | Fees |
|---|---|---|
|
Certificate in Call Centre Operations (NSDC) |
3 months |
INR 25,000 - INR 30,000
|
|
Customer Service Representative (CSR) Training |
6 weeks |
INR 10,000 - INR 15,000
|
|
Call Centre Management Training |
1 week |
INR 20,000 - INR 25,000
|
|
Advanced Call Centre Skills Training |
2 weeks |
INR 30,000 - INR 35,000
|
|
Call Centre Specialist Certification |
4 weeks |
INR 40,000 - INR 45,000
|
Call Centre Eligibility Criteria
The eligibility criteria for a call center job may vary depending on the company and the specific role, but there are some general requirements that are common to most call center jobs.
- Educational qualifications
Most call center jobs require a minimum of a high school diploma or equivalent. Some companies may prefer candidates with a college degree, especially for more specialized roles.
- Language skills
Excellent spoken and written English communication skills are essential for all call center jobs. Some companies may also require fluency in other languages, depending on their customer base.
- Computer skills
Most call center jobs require basic computer skills, such as the ability to use a word processor, spreadsheet software, and email. Some companies may also require specific software skills, depending on the products or services they offer.
- Other skills and attributes
In addition to the above requirements, most call center jobs also require candidates to have the following skills and attributes:
- Good customer service skills
- Patience and empathy
- Ability to work independently and as part of a team
- Problem-solving skills
- Ability to work under pressure
- Flexibility and adaptability
Call Centre Salary Package
A call centre employee in India on an average earns something around Rs. 1,75,000 per year. The higher the skill set the higher the salary. Mostly, customer service employees and employees with good oral/verbal communication tend to earn more than their counterparts. Read more about Medical Transcription Courses & Careers.
Top Colleges/Training Institutes for Call Centres in India
India is a global hub for call centers, with a vast pool of talented and skilled professionals. To meet the growing demand for qualified call center agents, many colleges and training institutes offer specialized programs in this field. Click here to know more about cloud computing colleges.
| No. | Institute | City |
| 1 | North Star Call Centre College | Noida |
| 2 | Sapphire Callnet | New Delhi |
| 3 | Holistic Enterprise | New Delhi |
| 4 | Akiko Sherman Infotech | New Delhi |
| 5 | Ian Stern | New Delhi |
| 6 | ProEdge Solutions (P) Limited | Hyderabad |
| 7 | Trans-India Management Systems | Ahmedabad |
| 8 | Edu Tech India | Bangalore | Chennai | Mumbai | New Delhi |
| 9 | JTS Institutes | Bangalore |
FAQS
A call center is a place where people answer and make phone calls for a company. Call center agents may provide customer service, sales, technical support, or other services. Call centers can be located within a company or outsourced to another company.
Here are some examples of what a call center agent might do:
- Answer customer questions about a product or service
- Help customers with problems or issues
- Take orders
- Make sales calls
- Provide technical support
- Conduct surveys
The best call centre in India can vary depending on your specific needs and requirements. However, some of the top-rated call centres in India include:
- Flatworld Solutions
- Go4Customer
- Insight Customer Call Solutions
- Acelerar Technologies
- WNS Global Services
- Genpact
- TCS BPO
- IBM Daksh
- 24/7 Customer
- Aegis
- Infosys BPO
- Wipro BPO
To get a job in Call centre, you need to have a number of personal skills, such as good customer service skills, problem-solving skills, and communication skills. Call centre agents also need to be able to work well under pressure and be able to manage their time effectively.
Yes, many call center jobs offer work-from-home options. This arrangement, often referred to as remote or virtual call center work, allows employees to handle customer interactions from the comfort of their homes.
- Tell me about yourself.
- What do you like to do for fun?
- How would your previous team/manager describe you?
- Where do you see yourself in 5 years?
- What enticed you to apply?
- Why are you leaving your current role?
- What are the key factors that make a call center successful?
Key skills include excellent communication (both verbal and written), customer service orientation, computer proficiency, problem-solving abilities, adaptability, and stress management skills.
There is no specific call center qualification, but one needs to be at least 10+2 in any stream. A very good command over spoken English language is highly essential. Freshers need to undergo intense training to make them best suited for the job.
Article Updates:
18/09/2023: General Update
18/09/2023: Interlinking
18/09/2023: FAQS Update
18/09/2023: Infographic Update
